Shipping policy

This shipping policy outlines the key aspects of our shipping practices within the United Kingdom.

Shipping Methods: The primary carrier is Royal Mail. 

Shipping Costs: Standard shipping is £4.99, delivery aim within 2-5 working days.

1st class shipping is £5.99, delivery aim within 1-3 working days.

Processing Time: Orders are typically processed within 1-3 business days. During peak seasons or promotional events, processing times may be extended. Customers will receive a confirmation email once their order has been dispatched, which will include tracking information for their shipment.

Delivery Times: Standard delivery within the UK generally takes between 3-5 business days. For expedited shipping options, customers may select express delivery at checkout, which typically reduces delivery time to 1-2 business days. Please note that delivery times may vary based on the destination and external factors such as weather conditions or carrier delays.

International Shipping: Currently, we only offer shipping within the United Kingdom.

Order Tracking: Once your order has been shipped, you will receive an email containing tracking information. This allows you to monitor the status of your shipment and anticipate its arrival. If you have any questions regarding your order, our customer service team is available to assist you.

Lost or Damaged Items: In the rare event that your order is lost or damaged during transit, please contact our customer service team within 14 days of the expected delivery date. We will work diligently to resolve the issue, which may include sending a replacement or issuing a refund, depending on the circumstances.

By placing an order with us, you agree to the terms outlined in this shipping policy. We are committed to providing you with a seamless shopping experience and appreciate your support of our eco-friendly initiatives.